Terms

Who provides the service

Ing. Martin Polak, a sole trader, company number 29812798, registered office Nebovidy 151, 664 48 Nebovidy, entered in the Czech trade register.

Contact: info@saylastword.com

We are not registered for VAT. The prices shown are final — nothing is added to them.

Compliance with trade law is supervised by the competent Czech trade licensing office; consumer protection is supervised by the Czech Trade Inspection Authority.

What the service does

It keeps the messages you write, record or film, and delivers them to the people you choose — only once it has been verified that you have died.

• Now and then we quietly ask whether you are here. One click is enough.
• If you do not answer, we ask your trusted contacts to independently confirm what happened.
• Only after they confirm do the messages go out — by e-mail or SMS.

Besides messages you can keep a life timeline — dated milestones of your life. It is delivered after your death like everything else, but you may also share it by link with anyone, at any time, while you are alive. That is your decision and your publication; we never send the link for you, and you can revoke it whenever you like.

Rule #1

While you are alive, we deliver your messages to nobody — not to a single one of the recipients you named. One “alive” from any trusted contact, or your own sign-in, stops the entire process at once. (A link to your life timeline is a different thing: you send that one yourself, while you are here.)

It is built so that a mistake requires several independent people to agree, and a single dissent cancels it. This promise overrides everything else in these terms.

Prices and payment

The base plan is paid once a year. Video is an optional add-on with its own yearly price.

Prices are fixed in each currency — they are not conversions. The currency follows the language you use the service in, and stops changing after your first payment: if you paid in Czech crowns, you keep paying in Czech crowns even after moving abroad.

Current prices are always on the home page. Payment runs through Stripe; your card number never reaches us.

We will never charge you an amount you have not seen and confirmed first. That holds for add-ons paid from a saved card too.

Renewal and cancellation

The subscription renews automatically each year until you cancel. You can cancel any time in your account, without giving a reason and without talking to anyone.

After cancelling, the service runs to the end of the period you paid for. Nothing is shortened and nothing lapses early.

14-day right of withdrawal

If you are a consumer, you may withdraw from the contract within 14 days of entering into it, without giving a reason.

Just write to info@saylastword.com. We refund in full within 14 days, by the same means you paid.

For digital services the law would let us keep a proportionate share if you started using the service straight away. We do not. A few days of stored data is not worth arguing with you over.

The legacy guarantee

A message that is already stored will never be quietly deleted. Not even if you stop paying.

When a subscription ends you cannot create new messages or add more loved ones. But what you have already written stays stored and deliverable — and will be delivered when the time comes.

It is the one part of the service we deliberately built against our own commercial interest. If messages vanished when payment stopped, the whole product would be a lie.

What if we shut down

Everyone who is asked to entrust decades to us asks this. We will answer honestly, even though it is not the answer marketing would want.

We cannot promise the service will survive everything. Nobody can make that promise truthfully. What we can promise is this:

• If the service had to end, we would announce it at least 6 months in advance — to you and to your trusted contacts.
• Throughout that time you could download everything: texts, recordings, your list of loved ones, in open formats.
• Your messages will not disappear overnight, and never without warning.
• You can take your data with you at any time before that, without asking and without a fee.

In other words: we cannot guarantee we will be here forever. We can guarantee you will not lose your words in silence.

What we do not promise

It is more honest to write it here than to bury it in a liability clause:

• We cannot guarantee your loved one's e-mail address or phone number will still work in twenty years. When a delivery fails we find out — and, if you allowed it for that message, we ask your trusted contacts for help.
• We cannot guarantee your trusted contacts will answer. That is why there should be more than one, even though one is enough.
• We are not a legal service. A message stored here is not a will and does not replace one.
• We are not an emergency line. Emergency mode sends a message to your loved ones, but it does not summon help — for that, call your local emergency number.

Your content stays yours

The messages are yours. We acquire no rights to them beyond what is strictly needed to store and deliver them. We do not read them, do not use them to train anything, and show them to nobody.

You are responsible for having the right to use the details you store about your loved ones, and for the contents of your messages not breaking the law.

Liability

We are liable for damage we cause by breaching our obligations. For consumers we do not limit liability where the law forbids it — in particular for intent, gross negligence and personal injury.

We are not liable for outages at e-mail providers and mobile operators, nor for a recipient not opening a message.

When something does not work

Write to info@saylastword.com. We reply within 3 working days and settle complaints within 30 days.

If we cannot agree, as a consumer you may turn to the Czech Trade Inspection Authority (coi.cz), which is competent for these disputes, or use the European online dispute resolution platform.

Changes and governing law

We may change these terms. For a material change we will give at least 30 days' notice, and you will be able to cancel with a pro-rata refund.

The relationship is governed by Czech law. This does not affect the rights given to you as a consumer by the law of the country where you live.